Changes Are Coming to How You Access Social Security’s Online Services | SSA (2024)

We’re making changes to the way you access Social Security’s online services, including your personal my Social Security account. The changes will simplify your sign-in experience and align with federal authentication standards. At the same time, we’re continuing to provide safe and secure access to our online services.

If you created your my Social Security account before September 18, 2021, you will still be able to use your username and password to sign in. However, you will not be able to do so for much longer.

In the near future, all users will need to have an account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me – to access your personal mySocial Securityaccount and other online services.

To learn more, read our press release. If you have an existing Login.gov or ID.me account, you do NOT need to create a new one. And, if you can access your personal my Social Security account through Login.gov or ID.me, you don’t need to take any action.

If you don’t have a Login.gov account

To avoid any disruptions in accessing Social Security’s online services you may want to transition your account now by signing in with your Social Security username. Our online instructions will guide you through the process of creating a new account with Login.gov. Once you successfully link your personal my Social Security account with your new Login.gov account, you’ll get a confirmation screen and have immediate access to our online services. In the future, you’ll sign in to your account with Login.gov and not your Social Security username.

Login.gov offers 24/7 customer phone and chat support to answer your questions.

We encourage you to make the transition to Login.gov or ID.me now before the username option goes away later this year.

You’ll find more helpful information here.

Please share these important upcoming changes with your family members, friends, and colleagues.

Tags: General Information, my Social Security, online services

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1. James S.

   July 19, 2024 6:23PM

   I’m finding it IMPOSSABLE to navigate this new sign operation in being that I already have an account with SS. It keeps wanting me to CREATE an account. Please provide clarification.

   Reply

2. Clarissa z.

   July 19, 2024 6:09PM

   Im just having trouble all the way around..don’t know anything that’s going on with my case I’ve called them for three weeks and no one has gotten back to me

   Reply

3. Audrey B.

   July 19, 2024 5:35PM

   This is a nightmare. The old SSA website was user friendly and gave great info. After hours of trying to create an account on the new site, I gave up. It shouldn’t be so difficult to use.

   Reply

4. Debra

   July 19, 2024 4:33PM

   Please tell me the purpose of this change? I was reading about this change and I’m still not sure this is the most secure way to handle this change.
   Social Security is made up of a majority of older folks who are not adept at computers and only want to know their funds will be secure and be there for them. This is BS… Really, think of another way to confuse the masses!

   Reply

5. L B.

   July 19, 2024 3:10PM

   worst thing I’ve had to endure! used my current login to try to get a login.gov sign in ,put my current e mail in, went to my email to confirm. could not get confirmation to go through Twice, and now, it says that the email is connected to another account. tried third time and when prompted is this still my email account, I used an account that I’ve had for years, but seldom use. Now have to wait 5 or more days for mail delivery to my house so that I can start all over. Not pleased at all!
   Of course, my wife only had some trouble, but got her new sign acc. without too much hassle !

   Reply

   • Steven H.

     July 19, 2024 5:37PM

     Same prob here. Is this a scam or what?!?!???

     Reply

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